Returns & Refund Policy

At Smile Store, we want you to be satisfied with your purchase.

Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving your goods, without needing to provide a reason. You then have a further 14 days to return the goods after notifying us of your cancellation.

Return Conditions

Returned items should be:

• In their original condition

• Unused and unworn where applicable

• Returned with original packaging, tags, and accessories where applicable

You may be responsible for the direct cost of returning an item when exercising your statutory cancellation right, unless the item is faulty or we have agreed otherwise.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at khanzaibllc@gmail.com with your order details and, where appropriate, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Refunds

Once your return has been received and inspected, we will process your refund where applicable. Refunds will normally be made using the original payment method.

Your statutory rights are not affected by this policy.

For return or refund assistance, please contact khanzaibllc@gmail.com.